Enter the url, https://voip.flagstaffaz.gov/ucmuser/, into a web browser address bar when you are logged into a city computer in a city facility or connected through VPN. Enter the username and password that you use to log into your city computer on the portal page. Accept all security warnings about the website.
- Click on Call Forwarding on the Phones tab
- Expand by clicking on the arrow next to your phone’s primary number
- Expand Advanced calling rules
- Change the entry next to “When there is no answer, forward calls to:” from Voicemail to Add a new number in both the internal and external calls section.
- Enter the desired number remembering to enter it exactly as you would dial it, for example if it is an external local cell enter 9 XXX XXXX. Forwarding to long distance numbers isn’t currently configured as the default on city phones but that can be changed with your supervisor’s approval.
The default time to ring a phone is 2 or 3 rings before the forward occurs, if you would like to lengthen the number of rings then let DoIT know and that setting will be extended for you.